PT4 crash

[BobZzZ]

Hello,

I acquired PT4 2 months ago. Everything worked well until this week. Every time I need to choose a directory/folder on PT4 (for ex "Get hands from disk" or select the folder for Pokerstars "on configure sites") then the software close/crash automatically.
I don't really how can I fix the problem. I tried to uninstall PostgreSQL and PT4 and to reinstall these software but It don't work.

PS: I update my Mac to High Sierra and moved up from 4go to 12go ram. Maybe my issue comes from this?

Thanks in advance.

Regards,

Alex

[Flag_Hippo]

So we can investigate this press/hold the 'Alt/Option' key while starting PokerTracker 4, reproduce the problem you described and then send your log file to us in a Support Ticket:

--> /Users/SOME_NAME/Library/Application Support/PokerTracker 4/PokerTracker4.log

After the crash make sure to not restart PokerTracker 4 until you've sent the log - if you do PokerTracker 4 will start a new log file meaning we may lose the one with the information we'd like to see. You can open the user data folder (File -> Open User Data folder) containing the log file before you click 'Get Hands From Disk', leave that window open and attach the log file from that window after any crash.

[BobZzZ]

I can't find the Pokertracker4.log on my mac
there is no "PokerTracker 4 in => /Users/SOME_NAME/Library/Application Support/

EDIT: I found it

[BobZzZ]

Always the same problem PT4 crash always when I want to import something (hands from disk, HUD profile, statistic..)


Here is my crash report:
"Last login: Thu Mar 1 21:58:38 on ttys000
/Applications/PokerTracker\ 4.app/Contents/MacOS/PokerTracker4 ; exit;
iMac-de-Alexis:~ alexisbauby$ /Applications/PokerTracker\ 4.app/Contents/MacOS/PokerTracker4 ; exit;
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/PrivateFrameworks/FinderKit.framework/Resources/Base.lproj/AppCentricFinderView.nib'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/PrivateFrameworks/FinderKit.framework/Resources/Base.lproj/SidebarView.nib'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 7
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/PrivateFrameworks/FinderKit.framework/Resources/Base.lproj/ColumnView.nib'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/PrivateFrameworks/FinderKit.framework/Resources/Base.lproj/ArrangeByMenu.nib'
2018-03-01 21:59:17.339 PokerTracker4[5329:320248] -[NSURL fp_scopeDescription]: unrecognized selector sent to instance 0x144e2530
2018-03-01 21:59:17.339 PokerTracker4[5329:320248] -[NSURL fp_scopeDescription]: unrecognized selector sent to instance 0x144e2530
2018-03-01 21:59:17.343 PokerTracker4[5329:320248] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSURL fp_scopeDescription]: unrecognized selector sent to instance 0x144e2530'
*** Call stack at first throw:
(
0 CoreFoundation 0x93a5dfc2 __raiseError + 178
1 libobjc.A.dylib 0xa6afb346 objc_exception_throw + 273
2 CoreFoundation 0x93a654f8 -[NSObject(NSObject) doesNotRecognizeSelector:] + 136
3 CoreFoundation 0x9394755f ___forwarding___ + 1343
4 CoreFoundation 0x93946ffe _CF_forwarding_prep_0 + 14
5 FileProvider 0xa10ca6d2 __FPCFGetAttributeValuesForItem_block_invoke.47 + 177
6 CloudDocs 0x9fd33732 __BRGetAttributeValuesForItem_block_invoke + 24
7 Foundation 0x9537ed1f __NSXPCCONNECTION_IS_CALLING_OUT_TO_ERROR_BLOCK__ + 14
8 Foundation 0x955a9ada -[NSXPCConnection _decodeAndInvokeReplyBlockWithEvent:sequence:replyInfo:] + 622
9 Foundation 0x955ae894 __88-[NSXPCConnection _sendInvocation:orArguments:count:methodSignature:selector:withProxy:]_block_invoke.373 + 491
10 libxpc.dylib 0xa7868dd7 _xpc_connection_reply_callout + 37
11 libxpc.dylib 0xa7868dad _xpc_serializer_invoke_reply + 17
12 libxpc.dylib 0xa7868d00 _xpc_connection_call_reply_async + 86
13 libxpc.dylib 0xa787534a _xpc_connection_handle_async_reply + 172
14 libdispatch.dylib 0xa757a309 _dispatch_client_callout3 + 60
15 libdispatch.dylib 0xa7589e27 _dispatch_mach_msg_async_reply_invoke + 339
16 libdispatch.dylib 0xa7582104 _dispatch_queue_serial_drain + 208
17 libdispatch.dylib 0xa75748e1 _dispatch_queue_invoke + 307
18 libdispatch.dylib 0xa7583085 _dispatch_root_queue_drain_deferred_wlh + 347
19 libdispatch.dylib 0xa7586fd6 _dispatch_workloop_worker_thread + 742
20 libsystem_pthread.dylib 0xa782be4c _pthread_wqthread + 956
21 libsystem_pthread.dylib 0xa782ba6a start_wqthread + 34
)
Illegal instruction: 4
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.
Deleting expired sessions...none found.

[Opération terminée]"


Any ideas about this problem?
Thanks

[Flag_Hippo]

One of our technicians will get back to you in your support ticket about this.