macOS

A special forum dedicated to our PT4 for Mac OS X users

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macOS

Postby Sadao » Wed Mar 28, 2018 7:52 pm

I have a macOS Sierra version 10.12.6
I can not install Poker Tracker 4
Error: PokerTracker has detected a permissions issue which prevents it from running.
Please use Disk Utility to repair your disk permissions and run PokerTracker again. If that fails please contact support for additional troubleshooting assistance.
Sadao
 
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Re: macOS

Postby Flag_Hippo » Thu Mar 29, 2018 8:10 am

1. Restart your computer.

2. Open the terminal (Applications -> Utilities -> Terminal) and copy/paste this into the new window:

sudo mkdir -p /Users/Shared/Library/Preferences

You may need to enter your administrator password when you do this and for security purposes it may not show anything as you type it in.

3. Using the terminal again copy/paste this:

sudo chmod 777 /Users/Shared/Library/Preferences

Try starting PokerTracker 4 again.
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Re: macOS

Postby PokerFred92 » Fri Dec 17, 2021 1:41 am

Flag_Hippo wrote:1. Restart your computer.

2. Open the terminal (Applications -> Utilities -> Terminal) and copy/paste this into the new window:

sudo mkdir -p /Users/Shared/Library/Preferences

You may need to enter your administrator password when you do this and for security purposes it may not show anything as you type it in.

3. Using the terminal again copy/paste this:

sudo chmod 777 /Users/Shared/Library/Preferences

Try starting PokerTracker 4 again.


i have the same problem but terminal command doesn't fix it
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Re: macOS

Postby Flag_Hippo » Fri Dec 17, 2021 6:22 am

This should always fix a permissions issue and I don't know why that wouldn't work for you. Please open a Support Ticket where a technician can assist further.
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