PT4

A special forum dedicated to our PT4 for Mac OS X users

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PT4

Postby Xjunky » Fri Sep 07, 2018 11:30 am

I’M JUST TRYING THE TRIAL VERSION AND IT TAKES AGES TO LOAD MY VIEW STATS-RESULTS PAGE. AT LEAST 5 MINS. IS THIS RIGHT? I ONLY HAVE 95K HANDS. EVERYTHING ELSE WORKS FINE.
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Re: PT4

Postby Flag_Hippo » Fri Sep 07, 2018 12:07 pm

That sounds too long so can you please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what's going on in the background. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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