get hands while playing

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get hands while playing

Postby cscottpoker » Sun Feb 17, 2019 9:50 pm

my pokertracker freezes whenever i click get hands while playing. it stays frozen for about 10-15 minutes and then the error code std::bad_alloc appears.
can anyone help me with this issue?
cscottpoker
 
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Re: get hands while playing

Postby Flag_Hippo » Tue Feb 19, 2019 7:42 pm

So we can find out what's causing that please enable logging by holding the "Alt/Option" key when starting PokerTracker 4, reproduce the issue and then send your log file to us in a Support Ticket:

/Users/{Mac Login}/Library/Application Support/PokerTracker 4/Logs/PokerTracker4.log

Tutorial: Reporting A Problem
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