Mac users - beware of the the latest update (4.15.27)

A special forum dedicated to our PT4 for Mac OS X users

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Mac users - beware of the the latest update (4.15.27)

Postby lstream » Sun Dec 06, 2020 4:10 pm

I am on Big Sur and did this update earlier today. Wish I hadn't. It is a disaster. The app tried to do a database update, and it seemed to succeed. However, now the app will not run at all since it doesn't think my database exists any more. I have no idea what this means and if all my previous data is lost. So now, I am playing with no HUD and no stats, and the app is useless.

Pretty shoddy quality control it seems. I have a ticket into support.
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Re: Mac users - beware of the the latest update (4.15.27)

Postby Flag_Hippo » Mon Dec 07, 2020 6:44 am

A technician will reply to you in your ticket. Your existing data should be safe but in the meantime do not change/reinstall/uninstall anything.
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Re: Mac users - beware of the the latest update (4.15.27)

Postby lstream » Wed Dec 09, 2020 5:17 pm

Just wanted to say that the support people on this issue were awesome. Back up and running.
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Re: Mac users - beware of the the latest update (4.15.27)

Postby Flag_Hippo » Thu Dec 10, 2020 6:51 am

Thanks for reporting back and pleased to hear that.
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