Bug since the last update

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Bug since the last update

Postby pat_viral » Sat Oct 23, 2021 4:39 pm

Hello

I have a Bug since the last update, NoteCaddy closes automatically, And it's really annoying how to fix the problem?
pat_viral
 
Posts: 19
Joined: Sun Sep 05, 2021 10:31 am

Re: Bug since the last update

Postby Flag_Hippo » Sun Oct 24, 2021 3:22 pm

Please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu and reproduce this issue. Once that's done please attach these files from your 'Logs' folder to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log
C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\NoteCaddy.log
C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\NoteCaddy.Errors.log


You can access the 'Logs' folder with those files by selecting 'File --> Open User Data Folder' in PokerTracker 4.
Flag_Hippo
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Re: Bug since the last update

Postby pat_viral » Sun Oct 24, 2021 4:11 pm

thank you, it's done
pat_viral
 
Posts: 19
Joined: Sun Sep 05, 2021 10:31 am

Re: Bug since the last update

Postby pat_viral » Tue Oct 26, 2021 1:00 pm

no answer ?
pat_viral
 
Posts: 19
Joined: Sun Sep 05, 2021 10:31 am

Re: Bug since the last update

Postby pat_viral » Wed Oct 27, 2021 10:11 pm

Hello

Why haven't I heard back after almost 5 days? via the https://support.pokertracker.com/user/viewticket ??
pat_viral
 
Posts: 19
Joined: Sun Sep 05, 2021 10:31 am

Re: Bug since the last update

Postby pat_viral » Wed Oct 27, 2021 10:13 pm

At least tell me your request has been taken into account and we are getting back to you?

It's the most frustrating to stay in the unknown :roll:
pat_viral
 
Posts: 19
Joined: Sun Sep 05, 2021 10:31 am


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