NoteCaddy keeps restarting

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NoteCaddy keeps restarting

Postby rogorz » Thu Aug 16, 2018 8:50 am

Hey,

NoteCaddy updated today, and since then it seems to restart constantly. A few seconds after PT4 is started, I get the NoteCaddy splash screen as always, but after it goes away it then comes back every 10 seconds. And this refreshes my PT4 window every time it happens, which is very annoying. I've tried to click "Show NoteCaddy" from the menu, but nothing happens. It seems to be stuck in a loop.

Any ideas?

Thanks

EDIT: I've tried deleting NoteCaddy to force it to re-download, but I still have the same problem.
I can see that it actually crashes, because Windows creates a crash report every time: https://imgur.com/a/u7PBrA

EDIT 2: Here are the logs, it can't connect to PT4 for some reason:
2018.08.16-NoteCaddy-LOG
Code: Select all
2018.08.16 15:01:05:3511[UI Thread 13] security exception 3: Impossible de traduire certaines ou toutes les références d'identité.
2018.08.16 15:01:05:9837[13] Constructing NoteCaddy.  Definitions: C:\Users\thoma\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5\definitions output: C:\Users\thoma\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5 embedded:  allowed: True HMl: 995BE8-771075-59BB10-A23A92
2018.08.16 15:01:06:0406[13] Connect to PT4 FAIL: Le délai d'attente de l'opération a expiré.
2018.08.16 15:01:09:2037[13] Creating registrar:
2018.08.16 15:01:09:3096[External definition registrar 13] Connect to PT4 FAIL: Le délai d'attente de l'opération a expiré.
2018.08.16 15:01:09:3096[External definition registrar 13] Starting to register definitions:
2018.08.16 15:01:09:4305[External definition registrar 13] Connect to PT4 FAIL: Le délai d'attente de l'opération a expiré.


2018.08.16-NoteCaddy error_log
Code: Select all
2018.08.16 15:01:06:0416[External definition registrar7] Connect to PT4 FAIL: Le délai d'attente de l'opération a expiré.
2018.08.16 15:01:09:3096[14] Connect to PT4 FAIL: Le délai d'attente de l'opération a expiré.
2018.08.16 15:01:09:4305[14] Connect to PT4 FAIL: Le délai d'attente de l'opération a expiré.


NoteCaddy.log
Code: Select all
2018.08.16 15:00:55:3369[UI Thread 11] security exception 3: Impossible de traduire certaines ou toutes les références d'identité.
2018.08.16 15:00:55:8955[11] Registering PT4 connection
2018.08.16 15:00:55:8975[11] > { "id": 1, "method": "register", "params": { "name": "NoteCaddy", "version": "1.0", "mode": "client" } }
2018.08.16 15:00:55:9005[11] < {"id":1,"result":"OK","api-version":"0.03"}
2018.08.16 15:00:55:9035[11] > { "id": 2, "method": "verify", "params": { "hash": "85A692B7698F02A648BE8872BA27CE3A", "mode": "client"} }
2018.08.16 15:00:55:9035[11] < {"id":2,"error":"Already verified"}
2018.08.16 15:00:55:9045[11] > { "id": 3, "method": "register_menu", "params": { "menu_items": ["Show NoteCaddy", "Open Caddy Report"]}}
2018.08.16 15:00:55:9045[11] < {"id":3,"result":"OK"}
2018.08.16 15:00:55:9125[11] SUCCESS opened NamedPipeClientStream pt4_api 0
2018.08.16 15:00:55:9145[11] server 0> { "id": 4, "method": "register", "params": { "name": "NoteCaddy", "version": "1.0", "mode": "server" } }
2018.08.16 15:00:55:9275[11] server 0 < {"id":4,"result":"OK"}
2018.08.16 15:00:55:9275[11] SUCCESS opened NamedPipeClientStream pt4_api 1
2018.08.16 15:00:55:9275[11] server 0> { "id": 5, "method": "register", "params": { "name": "NoteCaddy", "version": "1.0", "mode": "server" } }
2018.08.16 15:00:55:9275[API SERVER 0 11] Entering server message loop
2018.08.16 15:00:55:9325[11] Constructing NoteCaddy.  Definitions: C:\Users\thoma\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5\definitions output: C:\Users\thoma\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5 embedded:  allowed: True HMl: 995BE8-771075-59BB10-A23A92
2018.08.16 15:00:55:9425[11] server 0 < {"id":5,"result":"OK"}
2018.08.16 15:00:55:9425[API SERVER 1 11] Entering server message loop
2018.08.16 15:00:55:9425[11] SUCCESS opened NamedPipeClientStream pt4_api 2
2018.08.16 15:00:55:9425[11] server 0> { "id": 6, "method": "register", "params": { "name": "NoteCaddy", "version": "1.0", "mode": "server" } }
2018.08.16 15:00:55:9575[11] server 0 < {"id":6,"result":"OK"}
2018.08.16 15:00:55:9575[API SERVER 2 11] Entering server message loop
2018.08.16 15:00:55:9575[11] SUCCESS opened NamedPipeClientStream pt4_api 3
2018.08.16 15:00:55:9575[11] server 0> { "id": 7, "method": "register", "params": { "name": "NoteCaddy", "version": "1.0", "mode": "server" } }
2018.08.16 15:00:55:9725[11] server 0 < {"id":7,"result":"OK"}
2018.08.16 15:00:55:9725[API SERVER 3 11] Entering server message loop
2018.08.16 15:00:55:9725[11] Connected to PT4 SUCCESS
2018.08.16 15:00:55:9735[11] system dpi received from tracker < {"id":8,"result":"1.00"}
2018.08.16 15:00:59:2466[11] Creating registrar:
2018.08.16 15:00:59:2486[External definition registrar 11] Starting to register definitions:
2018.08.16 15:00:59:5115[External definition registrar 11] Received 4218 stats from tracker
2018.08.16 15:00:59:5125[External definition registrar 11] considering sharing 1096 definitions
2018.08.16 15:00:59:5164[External definition registrar 11] after badges 1158 definitions
2018.08.16 15:00:59:5324[External definition registrar 11] detected 1158 NC stats that tracker knew of 533 stats belonging to tracker and  0 NC stats that need to be deleted
rogorz
 
Posts: 19
Joined: Wed Oct 19, 2016 12:23 pm

Re: NoteCaddy keeps restarting

Postby 44twiglet » Thu Aug 16, 2018 9:04 am

exactly the same here
44twiglet
 
Posts: 15
Joined: Sun Oct 20, 2013 4:38 pm

Re: NoteCaddy keeps restarting

Postby bulldozer05 » Thu Aug 16, 2018 9:28 am

same here
bulldozer05
 
Posts: 3
Joined: Tue Jan 16, 2018 3:45 pm

Re: NoteCaddy keeps restarting

Postby rudog1 » Thu Aug 16, 2018 12:58 pm

cant start pt4. nc tries to start and restart but failes.
rudog1
 
Posts: 3
Joined: Fri Aug 07, 2015 2:15 am

Re: NoteCaddy keeps restarting

Postby rogorz » Thu Aug 16, 2018 1:26 pm

I found a temporary fix if you have this problem: rename NoteCaddy.exe to something else (I renamed it _NoteCaddy.exe). That way PT4 won't find it and it will stop restarting it (but since the folder is still there it won't re-download it again). The file is in C:\Users\your_name\AppData\Local\PokerTracker 4\Apps\Tm90ZUNhZGR5
rogorz
 
Posts: 19
Joined: Wed Oct 19, 2016 12:23 pm

Re: NoteCaddy keeps restarting

Postby WhiteRider » Fri Aug 17, 2018 3:11 am

The NoteCaddy developer is working to resolve this. We apologise for the inconvenience.
WhiteRider
Moderator
 
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Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


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