registered for beta

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registered for beta

Postby superswift99 » Thu May 14, 2020 10:41 am

Hi i have recently installed NC (correctly i hope)
i select to open from PT4 and it loads up for about 30 seconds and then just disappears.
Running latest version of PT4 on windows 10.

any idea's anyone
Regards
superswift99
 
Posts: 11
Joined: Fri Mar 17, 2017 10:11 am

Re: registered for beta

Postby WhiteRider » Fri May 15, 2020 4:22 am

lease enable logging (Configure > Options) and restart PT4.
Reproduce the problem then go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the Logs folder and compress all of the files there (not the Archive folder, just the files).
Attach the zipped files to a Support Ticket so that we can see what is going on.

Tutorial: Reporting a problem
WhiteRider
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Location: UK

Re: registered for beta

Postby superswift99 » Fri May 15, 2020 6:41 am

WhiteRider wrote:lease enable logging (Configure > Options) and restart PT4.
Reproduce the problem then go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the Logs folder and compress all of the files there (not the Archive folder, just the files).
Attach the zipped files to a Support Ticket so that we can see what is going on.

Tutorial: Reporting a problem


Hi thanks ticket sent
regards
superswift99
 
Posts: 11
Joined: Fri Mar 17, 2017 10:11 am

Re: registered for beta

Postby superswift99 » Tue May 19, 2020 5:00 am

any updates?
superswift99
 
Posts: 11
Joined: Fri Mar 17, 2017 10:11 am

Re: registered for beta

Postby WhiteRider » Thu May 21, 2020 8:18 am

I do not see a support ticket from your account, but if you post your ticket number here we can check for you.
WhiteRider
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Posts: 53433
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Location: UK

Re: registered for beta

Postby superswift99 » Tue May 26, 2020 10:26 am

WhiteRider wrote:I do not see a support ticket from your account, but if you post your ticket number here we can check for you.


i have sent it again

You have successfully updated this ticket with message ID #1363385
superswift99
 
Posts: 11
Joined: Fri Mar 17, 2017 10:11 am

Re: registered for beta

Postby WhiteRider » Wed May 27, 2020 3:18 am

That is a messge number not a ticket number and we can't access it from that. We need to know the ticket number that you should see at the top of the page.
WhiteRider
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Posts: 53433
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Location: UK

Re: registered for beta

Postby superswift99 » Wed May 27, 2020 3:32 am

WhiteRider wrote:That is a messge number not a ticket number and we can't access it from that. We need to know the ticket number that you should see at the top of the page.


Ticket #510781

previous ticket was auto closed
superswift99
 
Posts: 11
Joined: Fri Mar 17, 2017 10:11 am

Re: registered for beta

Postby WhiteRider » Thu May 28, 2020 3:20 am

Thanks - that ticket is in our inbox. From there I was able to find your other ticket now, and it is waiting for a response to you. Rather than splitting this across two tickets, please reply to your original ticket - that will re-open it. You can see all your tickets via the website at My Account > My Support Tickets.
WhiteRider
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Posts: 53433
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


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