Moderator: NoteCaddy Moderators
WhiteRider wrote:lease enable logging (Configure > Options) and restart PT4.
Reproduce the problem then go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the Logs folder and compress all of the files there (not the Archive folder, just the files).
Attach the zipped files to a Support Ticket so that we can see what is going on.
Tutorial: Reporting a problem
WhiteRider wrote:That is a messge number not a ticket number and we can't access it from that. We need to know the ticket number that you should see at the top of the page.
Users browsing this forum: No registered users and 2 guests