Not workigng after new update

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

Not workigng after new update

Postby Unfamilia » Tue Jun 29, 2021 8:36 am

Hi,

It is not collecting hands after most recent Ignition update. Maybe the hand grabber needs to be updated.

Is anyone else having this problem?

Thanks
Unfamilia
 
Posts: 2
Joined: Mon Jan 13, 2020 6:11 am

Re: Not workigng after new update

Postby Flag_Hippo » Tue Jun 29, 2021 12:52 pm

I cannot duplicate this problem and I am not seeing any other reports at this time so please enable logging in PokerTracker 4 (Configure -> Options -> Enable Logging), reproduce this issue and then send your support bundle to us in a Support Ticket:

Guide: Creating a Support Bundle
Flag_Hippo
Moderator
 
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Re: Not workigng after new update

Postby Unfamilia » Wed Jun 30, 2021 5:35 am

Thanks for the response.

It seems to be working again. Must have been my fault.

The HUD doesn't work when it automatically changes tables, I think this has always been a problem though.

Further, do you need to wait for the HUD to appear on a table before opening a new table. The HUD seems to work on the wrong table if you open them all at the same time.

Thanks
Unfamilia
 
Posts: 2
Joined: Mon Jan 13, 2020 6:11 am


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