Can't see "Status" for Ignition Hand Grabber

Support for the Ignition, Bovada and Bodog Hand Grabber

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Can't see "Status" for Ignition Hand Grabber

Postby Shmuuzer » Mon Dec 06, 2021 2:17 am

Hi all,

Switching to Zone Poker tables and I saw on the link below that I need to enable "Write Zone Hands" but it seems like I cannot see the "Status" button for the Hand Grabber.

Photo will be attached as well

Link:
https://www.pokertracker.com/guides/PT4 ... zone-poker
Attachments
IHG.png
Shmuuzer
 
Posts: 10
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Re: Can't see "Status" for Ignition Hand Grabber

Postby Flag_Hippo » Mon Dec 06, 2021 6:57 am

I don't see Ignition running in your taskbar and you are also using an old version of PokerTracker 4 so please update to the latest version:

Download PokerTracker 4

If that doesn't change anything please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
Flag_Hippo
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