Pokertracker not displaying HUD or Grabbing Hands

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Flag_Hippo » Mon Sep 12, 2022 5:27 am

pmilanov1 wrote:It's working now, I just closed the support ticket. Thanks for your help.

Spork wrote:Brilliant! This worked. Despite me being logged in under my new account my PT4 was still registered under the other person/old shared account. Now it's registered under me, the account I just purchased the grabber under and all looks good again. :) Closed my support ticket and happy to wake up to the solution, thanks!

Thanks for the updates and I'm pleased to hear that your grabbers are up and running again.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby cah102984 » Mon Sep 12, 2022 6:09 pm

My PT4 hasn't been working for over a week on Ignition. Have tried everything in this thread including multiple restarts, logging enabling, resetting. Pretty upset considering I've never had any problems in years.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby cah102984 » Mon Sep 12, 2022 9:50 pm

Everytime I turn on PT4 and Ignition table(s) it says this:
06:48:39 pm: Ignition: Starting auto-import.
06:48:39 pm: Ignition: Found 0 files to monitor.

And then it just sits there touching itself doing nothing. Doesn't matter if I load 1 table, 2, 3, 4 at a time. Reset multiple times, tried an older version download but got a "please reset your computer time" error message so that didn't work.

Totally stumped and frustrated.
cah102984
 
Posts: 2
Joined: Fri May 15, 2020 8:07 pm

Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Flag_Hippo » Tue Sep 13, 2022 5:43 am

cah102984 wrote:My PT4 hasn't been working for over a week on Ignition. Have tried everything in this thread including multiple restarts, logging enabling, resetting. Pretty upset considering I've never had any problems in years.

The Ignition Hand Grabber subscription on this account expired last month.
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