Pokertracker not displaying HUD or Grabbing Hands

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderators: WhiteRider, Flag_Hippo, Moderators

Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Flag_Hippo » Mon Sep 12, 2022 5:27 am

pmilanov1 wrote:It's working now, I just closed the support ticket. Thanks for your help.

Spork wrote:Brilliant! This worked. Despite me being logged in under my new account my PT4 was still registered under the other person/old shared account. Now it's registered under me, the account I just purchased the grabber under and all looks good again. :) Closed my support ticket and happy to wake up to the solution, thanks!

Thanks for the updates and I'm pleased to hear that your grabbers are up and running again.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby cah102984 » Mon Sep 12, 2022 6:09 pm

My PT4 hasn't been working for over a week on Ignition. Have tried everything in this thread including multiple restarts, logging enabling, resetting. Pretty upset considering I've never had any problems in years.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby cah102984 » Mon Sep 12, 2022 9:50 pm

Everytime I turn on PT4 and Ignition table(s) it says this:
06:48:39 pm: Ignition: Starting auto-import.
06:48:39 pm: Ignition: Found 0 files to monitor.

And then it just sits there touching itself doing nothing. Doesn't matter if I load 1 table, 2, 3, 4 at a time. Reset multiple times, tried an older version download but got a "please reset your computer time" error message so that didn't work.

Totally stumped and frustrated.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Flag_Hippo » Tue Sep 13, 2022 5:43 am

cah102984 wrote:My PT4 hasn't been working for over a week on Ignition. Have tried everything in this thread including multiple restarts, logging enabling, resetting. Pretty upset considering I've never had any problems in years.

The Ignition Hand Grabber subscription on this account expired last month.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Lukas11 » Thu Oct 06, 2022 7:37 pm

My Ignition Hand Grabber is suddenly not working.

After my recent windows update, the Bodog client was removed from my computer. When I downloaded it again, I'm now unable to collect hands.

There isn't even a "status" option when I click "Ignition Hand Grabber" under the Poker Tracker apps option, only disable/enable Hand Grabber.

Please assist.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Flag_Hippo » Fri Oct 07, 2022 12:05 pm

Lukas11 wrote:My Ignition Hand Grabber is suddenly not working.

After my recent windows update, the Bodog client was removed from my computer. When I downloaded it again, I'm now unable to collect hands.

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Lukas11 » Fri Oct 07, 2022 2:40 pm

Flag_Hippo wrote:
Lukas11 wrote:My Ignition Hand Grabber is suddenly not working.

After my recent windows update, the Bodog client was removed from my computer. When I downloaded it again, I'm now unable to collect hands.

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.



I have attached my Poker Tracker logs from the support bundle.
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Re: Pokertracker not displaying HUD or Grabbing Hands

Postby Flag_Hippo » Sat Oct 08, 2022 7:36 am

Lukas11 wrote:I have attached my Poker Tracker logs from the support bundle.

Please check your PMs.
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