PT4 shows that I folded a bet on the river, but I called

Support for the Ignition, Bovada and Bodog Hand Grabber

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PT4 shows that I folded a bet on the river, but I called

Postby assisricardo » Fri Jan 29, 2021 4:06 pm

I use Ignition Hand Grabber everytime I play at Bodog.
In this particular hand, on the river, the correct actions was showed in Bodog software hand history: BB bets $0.66, I called $0.66, BTN raises to $1.47, BB folds and I folded.
But when I saw this hand in "View Today's Hands", I noticed that the amount I lost was only $0.30! When I click to see the hand details, it shows that I folded the BB bet on the river, but I didn't... I'm afraid this might be happening to some other hands, so my total profit showing in PT4 reports might be wrong!!!
Attachments
I called the river bet from the BB - but PT4 says I folded.PNG
assisricardo
 
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Re: PT4 shows that I folded a bet on the river, but I called

Postby Flag_Hippo » Sat Jan 30, 2021 7:20 am

Please send us the hand history file from that session to us in a Support Ticket with your screenshot. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option:

Guide: Processed Files

Also go into the 'Logs -> Archive' directory and if you have a log file from that session please attach that as well. Thank you.
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