Can't pick up hands or use live HUD in Ignition

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

Can't pick up hands or use live HUD in Ignition

Postby Kiritsugu » Mon Mar 01, 2021 5:14 pm

It's just not detecting anything. Is anyone able to use live HUD right now? If so what did your setup look like? Thanks!
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Re: Can't pick up hands or use live HUD in Ignition

Postby Flag_Hippo » Tue Mar 02, 2021 12:48 pm

So we can see what's going on here please enable logging, reproduce this problem and then send your support bundle to us in a Support Ticket:

Guide: Creating a Support Bundle
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Re: Can't pick up hands or use live HUD in Ignition

Postby DonQuixote » Mon Mar 08, 2021 2:49 am

I have the same problem. Just started trial and need poker grabber registration enabled because I only play on ignition.No HUD because can't get trial on hand grabber. Have started support ticket 612022 only 3 days ago and have left a message every day. All I get sent is copies of the messages I left. This is very frustrating, all I need is a code for a free trial for hand grabber. Crazy cause its free anyway but you have to have a registration on pokertracker 4 to access hand grabber, and I don't have a registration code because I have a free 14 day trial.The trial is useless for ignition players if you can't access hand grabber Help please
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Re: Can't pick up hands or use live HUD in Ignition

Postby Flag_Hippo » Mon Mar 08, 2021 1:56 pm

Your ticket has been replied to now. Unfortunately the 'bumps' you were giving the ticket before a technician could reply resets the date and moved it down the queue again.
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