Gaining 'My C won' for open folds

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

Gaining 'My C won' for open folds

Postby AzumoGg » Wed Mar 10, 2021 9:18 pm

Hi all,

Fairly new PT4 user here and I'm noticing something. I am playing on Ignition, fast fold.

When I fold from the BB pre, thus losing my blind, and move on to the next table, PT4 is actually giving me money and thinking I won. Even when I go into the replay it shows me winning the hand.

Does anyone know how to fix this?
AzumoGg
 
Posts: 1
Joined: Sat Mar 06, 2021 5:32 pm

Re: Gaining 'My C won' for open folds

Postby Flag_Hippo » Thu Mar 11, 2021 7:32 am

So we can investigate this please enable logging in PokerTracker 4 (Configure -> Options -> Enable Logging), reproduce this issue and then send your support bundle to us in a Support Ticket:

Guide: Creating a Support Bundle
Flag_Hippo
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