ignition hand grabber not detecting hands/active tables

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

ignition hand grabber not detecting hands/active tables

Postby holmn91 » Mon May 31, 2021 1:37 pm

Hi all,

For some reason, the ignition hand grabber does not detect any active tables when I'm running ignition and thus won't record any hands while playing. I have reinstalled PT4 and Ignition and that still hasn't helped. I also made sure to run the app before I select a table and that doesn't seem to help either. Any advice would be great thank you!
holmn91
 
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Re: ignition hand grabber not detecting hands/active tables

Postby Flag_Hippo » Tue Jun 01, 2021 6:18 am

So we can investigate this please enable logging in PokerTracker 4 (Configure -> Options -> Enable Logging), reproduce this issue and then send your support bundle to us in a Support Ticket:

Guide: Creating a Support Bundle
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