"Player acted with zero stack" import error

Support for the Ignition, Bovada and Bodog Hand Grabber

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"Player acted with zero stack" import error

Postby Phoebus » Sun Feb 06, 2022 12:27 pm

Hi, I'm getting this error 2-5 times per session played while importing hands from Ignition. Does anyone know what this means? I don't mind so much if it's a hand I fold pre, but sometimes it happens with hands I win and the win is not recorded.

Example:
05:41:45 pm: Error: Ignition: Player P6-ac9e9e6e9e95ba946483abb3592d0150 acted with zero stack (Hand #4237857678)
Phoebus
 
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Re: "Player acted with zero stack" import error

Postby WhiteRider » Sun Feb 06, 2022 2:47 pm

That is a known issue with the Ignition Hand Grabber currently and the development team are working on a fix. If you want to receive a notification when the fix is released please open a Support Ticket about the issue.
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Re: "Player acted with zero stack" import error

Postby Phoebus » Sun Feb 06, 2022 3:01 pm

OK, thanks WhiteRider, appreciate the info.
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Re: "Player acted with zero stack" import error

Postby Phoebus » Wed Feb 09, 2022 7:55 pm

Is there a way to manually add C won for a session? I received this error on my biggest hand today, so it was not recorded. It will really throw off my C won if I'm not able to track it!
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Re: "Player acted with zero stack" import error

Postby Flag_Hippo » Thu Feb 10, 2022 1:36 pm

You can do that by editing the hand history so it does import or you can download the hand from the Ignition client and import that.
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Re: "Player acted with zero stack" import error

Postby Phoebus » Fri Feb 11, 2022 12:15 am

Thanks Flag_Hippo, the manual import worked.
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