Hand Grabber no longer working

Support for the Ignition, Bovada and Bodog Hand Grabber

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Hand Grabber no longer working

Postby kvlunatic » Sat Aug 19, 2023 7:23 pm

I have been using the ignition hand grabber for 2 years now with little to no issues. All of a sudden PT4 doesn't detect any tables that are being played. I play 99.99% tournaments, what is going on with it? I am running v4.15.34
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Re: Hand Grabber no longer working

Postby gideon34 » Sun Aug 20, 2023 12:20 am

Not working for me either.
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Re: Hand Grabber no longer working

Postby WhiteRider » Sun Aug 20, 2023 4:47 am

There are a few other threads about this in this forum - the development team are investigating what changed in the revent Ignition updates. Please open a Support Ticket if you would like to receive a notification when the fix is pushed out.
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Re: Hand Grabber no longer working

Postby Bigrig86 » Sun Aug 20, 2023 8:14 am

Ah I just saw this.

I had the issue a while ago (maybe 1-3 weeks), seemed to be working again up to this morning (20 hours ago) but now not working after re-starting both Ignition and PT4 several times...
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Re: Hand Grabber no longer working

Postby WhiteRider » Sun Aug 20, 2023 8:35 am

Unfortuantely this issue is not consistent. We have not been able to reproduce it ourselves, and there are a mix of reports of it not working at all or working at some tables. This makes it much harder to track down, but I'm sure the development team will get it resolved.
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Re: Hand Grabber no longer working

Postby mickyg » Mon Aug 21, 2023 2:36 am

Sure, will we receive an extension on our licenses due to the weeks where it has not worked?
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Re: Hand Grabber no longer working

Postby Flag_Hippo » Mon Aug 21, 2023 10:59 am

mickyg wrote:Sure, will we receive an extension on our licenses due to the weeks where it has not worked?

This will be accounted for in some form when the issue is resolved. You will need to contact us via our support system since everyone is not impacted.
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Re: Hand Grabber no longer working

Postby mickyg » Mon Aug 21, 2023 7:29 pm

Thank you
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