Hand Grabber not working after recent Ignition update?

Support for the Ignition, Bovada and Bodog Hand Grabber

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Hand Grabber not working after recent Ignition update?

Postby lox24 » Sat Feb 02, 2019 3:59 am

Since the last Ignition update, I no longer see tables in the Hand Grabber status. Some hands show up in View Stats > Results, but not all. Anyone having similar problems?
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Re: Hand Grabber not working after recent Ignition update?

Postby WhiteRider » Mon Feb 04, 2019 3:47 am

The grabber is still working with Ignition after the update for me. Please try restarting both Ignition and PT4, and if you still have problems after that enable logging (Configure > Options) and restart PT4. Play a few hands and when you sit out go to File > Open User Data Folder and open the Logs folder in the window that opens. Compress the files in that folder (not the Archive folder, just the files) and attach them to a Support Ticket so that we can see what is going on.

Tutorial: Reporting a problem
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