HUD doesnt always show up on ignition

Support for the Ignition, Bovada and Bodog Hand Grabber

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HUD doesnt always show up on ignition

Postby cs_rlewis » Sun Jun 30, 2019 5:54 am

Hey guys, usually the hud comes up but if I open 4 cash tables, at times the hud only opens on 3 out of the 4 tables. I check my PT4 database and all hands are still saving on the table where the hud isnt showing.
Any ideas on how to get the hud to show?

Thx
cs_rlewis
 
Posts: 36
Joined: Sat Feb 11, 2017 6:31 pm

Re: HUD doesnt always show up on ignition

Postby WhiteRider » Sun Jun 30, 2019 10:46 am

Please enable logging (Configure > Options) and if you see this again take a screenshot showing all the tables and when you sit out:
Go to File > Open User Data Folder in the PT4 menu.
In the folder that opens go to the 'Logs' folder.
Compress all the files there (not the Archive folder, just the files) and attach it to a Support Ticket along with the screenshot and the hand history files from the session so that we can see what is wrong.

Tutorial: Reporting a problem
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