Ignition hand grabber freezes PT4

Support for the Ignition, Bovada and Bodog Hand Grabber

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Ignition hand grabber freezes PT4

Postby rowhousepd » Mon Nov 25, 2019 6:15 am

I've never actually tried to use the hand grabber before today though I signed up for and installed it about a month ago. When I hit Enable, everything freezes, PT4 grinds to a halt, and I have to manually shut it down. There's no window or popup for the hand grabber, but I'm not sure if there's any sort of interface that ought to be appearing. I'm using v4.15.14. What to do? :(
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Re: Ignition hand grabber freezes PT4

Postby Flag_Hippo » Mon Nov 25, 2019 8:41 am

So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows then please refer to this guide.
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Re: Ignition hand grabber freezes PT4

Postby rowhousepd » Mon Nov 25, 2019 11:48 pm

Yup, I did that last night actually right after I posted. Hopefully it will be resolved soon. Thanks!
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Posts: 329
Joined: Sun Mar 22, 2009 4:00 am
Location: Philadelphia, PA


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