New Ignition Version breaks hand catcher

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderators: WhiteRider, Flag_Hippo, Moderators

Re: New Ignition Version breaks hand catcher

Postby moneyfunnel » Tue Nov 03, 2020 1:33 pm

WhiteRider wrote:The Ignition Hand Grabber has now been updated and it will be downloaded and installed when you next start/restart PT4.

Thank you very much!
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Re: New Ignition Version breaks hand catcher

Postby epalanb » Tue Nov 03, 2020 2:00 pm

WhiteRider wrote:The Ignition Hand Grabber has now been updated and it will be downloaded and installed when you next start/restart PT4.


Thanks guys
Seems to be working again for me
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Re: New Ignition Version breaks hand catcher

Postby mooch62 » Wed Nov 04, 2020 4:20 am

WhiteRider wrote:The Ignition Hand Grabber has now been updated and it will be downloaded and installed when you next start/restart PT4.

My Hand Grabber updated but PT4 is still not grabbing hands from either Zone or regular tables.
mooch62
 
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Re: New Ignition Version breaks hand catcher

Postby mooch62 » Wed Nov 04, 2020 4:51 am

Nevermind, things seem to be going fine! Thanks for the fix.
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Re: New Ignition Version breaks hand catcher

Postby sedels3 » Fri Nov 06, 2020 3:00 pm

It's working fine for me but I'm only getting the HUD on 2 of my 3 tables for some reason even though I can see 3 active tables in the manager. Any ideas?

Edit: it looks like it didn't work on one of the tables for some reason but I am able to have it on 3 tables at once.
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Re: New Ignition Version breaks hand catcher

Postby Seazyceaz » Fri Nov 06, 2020 7:07 pm

Mine still isn’t working, is there something I need to do to install?
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Re: New Ignition Version breaks hand catcher

Postby sedels3 » Fri Nov 06, 2020 8:17 pm

sedels3 wrote:It's working fine for me but I'm only getting the HUD on 2 of my 3 tables for some reason even though I can see 3 active tables in the manager. Any ideas?

Edit: it looks like it didn't work on one of the tables for some reason but I am able to have it on 3 tables at once.


Its happening a bunch now. On some tables the hud shows up, on others it doesnt but in both cases I can see the hands in the db. I also should mention I'm using an rdp client connected to a windows VM.
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Re: New Ignition Version breaks hand catcher

Postby MyLastGamble » Fri Nov 06, 2020 11:54 pm

This worked for me for like a day and now it doesn't work on any table
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Re: New Ignition Version breaks hand catcher

Postby Flag_Hippo » Sat Nov 07, 2020 6:49 am

If your Hand Grabber isn't currently working can you please send us your log files. Enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging' and restart PokerTracker it. Next start your poker client, reproduce the issue and go to 'File > Open User Data Folder' in the PokerTracker 4 menu and open the 'Logs' folder in the window that appears. Compress all of the files there (not the Archive folder, just the files) and attach those to a Support Ticket. Thank you
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