Reinstalled PT4 - hand grabber working but no HUD displayed

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderators: WhiteRider, Flag_Hippo, Moderators

Re: Reinstalled PT4 - hand grabber working but no HUD displa

Postby WhiteRider » Thu Mar 05, 2020 3:55 am

Thanks for the updates everyone. I just tried it again and it is also working for me, including for hero. If the hero stats still aren't appearing for you please tell us which type of game you're playing in case there is something specific.
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Re: Reinstalled PT4 - hand grabber working but no HUD displa

Postby noopen » Thu Mar 05, 2020 5:03 am

Still broken, loaded 3 tables, HUD appeared on 2, closed Ignition/PT4 and reloaded, opened up one table and waited several hands no HUD, opened a second table, a HUD with the stats of the 2nd tables players appeared on the first table.
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Re: Reinstalled PT4 - hand grabber working but no HUD displa

Postby noopen » Thu Mar 05, 2020 5:26 am

Also no hero when it did work, 6max 5nl
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Re: Reinstalled PT4 - hand grabber working but no HUD displa

Postby noopen » Thu Mar 05, 2020 10:52 pm

After a computer restart its working again, but no hero stats, 6max NL.
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Re: Reinstalled PT4 - hand grabber working but no HUD displa

Postby noopen » Fri Mar 06, 2020 12:43 am

There is still a lot of errors going on.

1. After a few people sit out and new players come in sometimes the HUD brakes completely, freezing its stats in place.
2. Sometimes the tracked hands (the ones displayed in the tag drop down menu on the table) will stop being tracked and freeze, sometimes the HUD will continue to function, sometimes it wont, the hand will still be imported into PT4 itself.
3. Sometimes the "display last hand" feature will break and just show a portion of a random hand (like for example displaying just the flop from 5 hands ago) occasionally it will fix itself
4. As mentioned earlier no hero stats ever work for me.
noopen
 
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Re: Reinstalled PT4 - hand grabber working but no HUD displa

Postby WhiteRider » Fri Mar 06, 2020 3:26 am

Please enable logging (Configure > Options) and restart PT4.
If you see incorrect behaviour again take a screenshot of the problem.
When you sit out, and before you close PT4, go to File > Open User Data Folder in the PT4 menu.
In the window that opened go to the Logs folder and compress all of the files (not the Archive folder, just the files) and attach that to a Support Ticket along with your screenshots and a note of what was wrong.

Tutorial: Reporting a problem
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