Ignition HUD not working

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

Re: Ignition HUD not working

Postby Boobie009 » Fri Mar 27, 2020 10:56 pm

mellojello wrote:That is very interesting Boobie.

Even when the HUD was working properly, my IgnitionGrabber status always said <No Tables Found>. Right now I can't even get HUD on one table.

I have IgnitionGrabber 1.0.14
May be I have an outdated version?


https://gyazo.com/b39cdf6a86598a0ea5e37bd90b659050

I just don't know what else to do. Everything seems to work except it doesnt work. Re-installed everything. Set up everything according to the site.

As you can see both pt4 and the grabber actually recognize the tables AND import the hands. But a hud will not show.

Can we get any answers please?
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Re: Ignition HUD not working

Postby sweep the leg » Fri Mar 27, 2020 11:59 pm

EDIT deleted
sweep the leg
 
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Re: Ignition HUD not working

Postby sweep the leg » Sat Mar 28, 2020 12:32 am

The HUD still isn't working for me. PT4 seems to be reading the hands fine, the HUD just doesn't come up. Not on 1 table or more. I did close and restart PT4 and Ignition 3x to see if it would start working but no luck. I submitted a support ticket.

Has anyone else got it to work?
sweep the leg
 
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Re: Ignition HUD not working

Postby mellojello » Sat Mar 28, 2020 4:49 am

I got it to work once in the first table. Nothing since that one time though.
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Re: Ignition HUD not working

Postby WhiteRider » Sat Mar 28, 2020 5:21 am

We also need to push out an update to the handgrabber, but the PT4 release was required first. I don't have an exact timescale for that, but I expect it will be later today.
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Re: Ignition HUD not working

Postby ScorpioPoker » Sat Mar 28, 2020 10:37 am

WhiteRider wrote:We also need to push out an update to the handgrabber, but the PT4 release was required first. I don't have an exact timescale for that, but I expect it will be later today.


Thanks for the update. Please keep us in the loop (I'm checking this thread daily).
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Re: Ignition HUD not working

Postby WhiteRider » Sat Mar 28, 2020 11:16 am

We have now pushed v1.0.15 of the Ignition Hand Grabber. This will be downloaded and installed automatically when you restart PT4.

Please note that this grabber update requires PokerTracker v4.15.19 which you can download from the PT4 Download Page.
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Re: Ignition HUD not working

Postby ccheiden1987 » Sat Mar 28, 2020 12:00 pm

A big thank you to the poker tracker staff for figuring out these problems. It's a stressful time and I personally appreciate the support. You'll always have my patience.
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Re: Ignition HUD not working

Postby sweep the leg » Sat Mar 28, 2020 3:34 pm

working!

Awesome job guys, thanks!
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Re: Ignition HUD not working

Postby qm34tspoker » Sat Mar 28, 2020 9:39 pm

Yes, I agree. Thanks for the prompt fix and hard work on this Poker Tracker team!
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