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Ignition HUD not working

PostPosted: Fri Mar 20, 2020 4:44 am
by akiba
Ignition had a big shutdown last night from about 7pm- 3am this morning. Since they've gotten back up and running, my HUD doesn't appear. I don't remember seeing an update when I got back into Ignition but maybe I'm wrong. I rebooted computer 3 times already .

Re: Ignition HUD not working

PostPosted: Fri Mar 20, 2020 5:30 am
by AJ10
I'm having the same issue. I agree, I don't recall an update occurring this time - but my after multiple attempts my HUD won't appear either.

Help would be very much appreciated!

Re: Ignition HUD not working

PostPosted: Fri Mar 20, 2020 6:21 am
by ccheiden1987
Same here.

Re: Ignition HUD not working

PostPosted: Fri Mar 20, 2020 5:51 pm
by Rtsrman3911
I made a topic about this around two weeks ago. They (admins) were aware of it, and the HuD was working again properly within 24 hours. I'm sure Bovada/Ignition tried to scramble PT somehow, so their techs will have to find a workaround.

Re: Ignition HUD not working

PostPosted: Fri Mar 20, 2020 6:29 pm
by geoffreylaw
Same

Re: Ignition HUD not working

PostPosted: Fri Mar 20, 2020 6:42 pm
by jacksonsmink
Same problem here

Re: Ignition HUD not working

PostPosted: Fri Mar 20, 2020 9:15 pm
by mellojello
Mine stopped working too. Is the HUD for Ignition working for anybody?

Re: Ignition HUD not working

PostPosted: Sat Mar 21, 2020 2:51 am
by kiz10
Not working for me either.

Re: Ignition HUD not working

PostPosted: Sat Mar 21, 2020 7:29 am
by Flag_Hippo
An update to the hand grabber will be released but this also requires a new version of PokerTracker 4. I don't know exactly when it will be ready but you can open a Support Ticket to get notified when it's available.

Re: Ignition HUD not working

PostPosted: Sat Mar 21, 2020 9:28 am
by akiba
That sounds like you don't think it will be very soon. Are you talking days, weeks? I kinda need to know if I should wait or start looking around for something else to use in the meantime.