maniaman23 wrote:I see that the Hand Grabber is working for cash games but not for SnG.
Any idea on an ETA for the hand grabber to work with SnG's?
Flag_Hippo wrote:So we can investigate this please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it before you join any tables. Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. If you then have any problem with having a HUD not appearing then take a screenshot and send that to us with your log files along with any generated hand history files for the session. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot. If you haven't stopped auto import yet the hands will be in PokerTracker 4\HandHistory\Ignition but after that they'll be moved to your \PokerTracker 4\Processed folder and you can also access those via the 'File -> Open User Data Folder' option in PokerTracker 4.
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