Bovada Tournament Hud

Support for the Ignition, Bovada and Bodog Hand Grabber

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Bovada Tournament Hud

Postby muckdat » Tue May 19, 2020 10:31 pm

Realizing I may have posted in the wrong spot so this is a repost.
My Hud is no longer appearing on my tables as of today. It had been operating smoothly since I started the beta when it was released. My hands are still catching and I can manually go look at my table stats by accessing the "view tables" tab. On that page it will even occasionally say <Hud Loading> underneath the Hud Profile column for each of the tables. However the Hud never loads. I even tried My ace poker solutions card catcher which I had used pre beta and the Hud does not load on it either. Thanks for your insight!
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Re: Bovada Tournament Hud

Postby WhiteRider » Wed May 20, 2020 3:18 am

Ignition have made a change and we are looking into what changed so that we can update the grabber to accomodate it.
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Re: Bovada Tournament Hud

Postby muckdat » Wed May 20, 2020 7:50 pm

Thank you for the prompt response and strong service!
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Re: Bovada Tournament Hud

Postby WhiteRider » Thu May 21, 2020 10:48 am

The update for the Ignition Hand Grabber has now been pushed out and will be downloaded and installed automatically the next time you restart PT4.
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Re: Bovada Tournament Hud

Postby bondurant » Fri May 22, 2020 7:46 am

It's not installed automatically, what should I do?
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Re: Bovada Tournament Hud

Postby Flag_Hippo » Fri May 22, 2020 11:58 am

I replied to you here.
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Re: Bovada Tournament Hud

Postby muckdat » Sat May 23, 2020 8:56 pm

So It appears to work perfectly fine for some tables but other tables never start collecting any hands.
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Re: Bovada Tournament Hud

Postby Flag_Hippo » Sun May 24, 2020 6:12 am

So we can investigate this please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it. If you then have any problem then take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.
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