Many issues with tournament HUD

Support for the Ignition, Bovada and Bodog Hand Grabber

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Many issues with tournament HUD

Postby trau686 » Sun May 24, 2020 2:47 pm

HUD does not start always with table open, tables are not always immediately recognized and hands imported. I was deep in a tournament last night with the HUD working, but when I moved tables some players with stats were labeled as different number players and the HUD stats were reset on them. I can't be the only one having issues right?
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Re: Many issues with tournament HUD

Postby Flag_Hippo » Mon May 25, 2020 11:55 am

The Ignition Hand Grabber is still in beta and there may be a few bugs so please enable logging in PokerTracker 4 via 'Configure _> Options -> Enable Logging' and if you have an issue take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.
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