Ignition HUD stops when opening new table

Support for the Ignition, Bovada and Bodog Hand Grabber

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Ignition HUD stops when opening new table

Postby nonecked » Sun Jul 19, 2020 6:17 pm

Hey, been loving the HUD and Hand grabber for ignition.

It works perfectly every time when I newly start the client and open my tables,
but if I close a table during a session and then open a new one. Most of the time, the hands aren't grabbed anymore nor is the HUD showing.

Is there a way around this?

Thanks :)
nonecked
 
Posts: 1
Joined: Sun Jul 19, 2020 6:10 pm

Re: Ignition HUD stops when opening new table

Postby Flag_Hippo » Mon Jul 20, 2020 6:12 am

Please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it. If you then have any problem with having a HUD not appearing then take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.
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