Not grabbing hands

Support for the Ignition, Bovada and Bodog Hand Grabber

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Not grabbing hands

Postby quaddeuces » Mon Aug 10, 2020 5:19 pm

I recently updated PT4 and the HUD hasn't been working and hasn't been grabbing any hands for either cash games or zone. Not sure what's going on.
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Re: Not grabbing hands

Postby Flag_Hippo » Wed Aug 12, 2020 4:16 am

So we can see what's going on here please enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging'. Next restart PokerTracker 4 then when it has fully loaded run Ignition. If you then have any problem with having a HUD not appearing then take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.
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