Hand Grabber not working after updates

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderators: WhiteRider, Flag_Hippo, Moderators

Re: Hand Grabber not working after updates

Postby fondu » Fri Oct 30, 2020 10:58 am

72 hours later and no update at all on timing and no fix, what kind of service is this?
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Re: Hand Grabber not working after updates

Postby Flag_Hippo » Fri Oct 30, 2020 1:26 pm

Ignition released a major update to their software which changed a lot of things. Unfortunately, this broke the Ignition Hand Grabber. Typically, Ignition releases these updates once or twice per year where this happens and it typically takes us a few days to get the hand grabber working again. Our development team is working as hard as they can to get the hand grabber working as soon as possible. Once fixed everyone will automatically receive the update when they start PokerTracker. We will also post in this forum thread when that Ignition update/fix is pushed live.
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Re: Hand Grabber not working after updates

Postby sportspsych » Sat Oct 31, 2020 11:31 pm

Thanks for the update Hippo
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Re: Hand Grabber not working after updates

Postby dracki » Sun Nov 01, 2020 10:44 pm

When is the update coming? Been 4-5 days, at least we should get a timeline for when the issue will be fixed.
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Re: Hand Grabber not working after updates

Postby justincasement » Mon Nov 02, 2020 1:30 am

Currently having this issue as well, is there a fix?
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Re: Hand Grabber not working after updates

Postby WhiteRider » Tue Nov 03, 2020 11:56 am

The Ignition Hand Grabber has now been updated and it will be downloaded and installed when you next start/restart PT4.
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Re: Hand Grabber not working after updates

Postby blinder » Tue Nov 03, 2020 2:15 pm

It's not working for me... Restarted PT4, noticed it downloaded an update to hand grabber. It still isn't picking up any of my tables.
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Re: Hand Grabber not working after updates

Postby trau686 » Tue Nov 03, 2020 10:24 pm

Working :D
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Re: Hand Grabber not working after updates

Postby mellojello » Tue Nov 03, 2020 11:26 pm

For what it's worth,

For me even after restarting PokerTracker and downloading updates, it still didn't work for me until I restarted the computer.

Now everything is working fine.
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Re: Hand Grabber not working after updates

Postby iCeColdCaSh » Wed Nov 04, 2020 3:22 am

It's still not working for me, I get the error "No tables found"
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