Hand Grabber not working after updates

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

Re: Hand Grabber not working after updates

Postby mxga917 » Tue Nov 10, 2020 6:06 pm

now its working randomly. for some reason when i tested on 5nl didn't work. but 200nl working so far. however hud only popped up for one table.
mxga917
 
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Re: Hand Grabber not working after updates

Postby cwevans33 » Tue Nov 10, 2020 8:21 pm

its now not working for me as well
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Re: Hand Grabber not working after updates

Postby Flag_Hippo » Wed Nov 11, 2020 1:24 pm

For anybody currently having an issue with the Hand Grabber please report this to us with your logs if you haven't already done so. Enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging', restart PokerTracker 4 then when it has fully loaded run Ignition. Open a single table and play a few hands and then after you sit out go to 'File > Open User Data Folder' in the menu and open the 'Logs' folder in the window that appears. Compress all of the files there (not the 'Archive' folder, just the files) along with the hand history file from the session and attach that to a Support Ticket. Thank you.
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Re: Hand Grabber not working after updates

Postby dcaces » Tue Dec 01, 2020 10:33 pm

Updated PT4 yesterday and now HUD and hand grabber aren't working again.
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Re: Hand Grabber not working after updates

Postby Flag_Hippo » Wed Dec 02, 2020 8:04 am

If it isn't working for you please enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging'. Next restart PokerTracker 4 then when it has fully loaded run Ignition. If you have played a few hands and the HUD doesn't appear then after you sit out go to 'File > Open User Data Folder' in the menu and open the 'Logs' folder in the window that appears. Compress all of the files there (not the Archive folder, just the files) and attach that to a Support Ticket. Thank you.
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