For anybody currently having an issue with the Hand Grabber please report this to us with your logs if you haven't already done so. Enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging', restart PokerTracker 4 then when it has fully loaded run Ignition. Open a single table and play a few hands and then after you sit out go to 'File > Open User Data Folder' in the menu and open the 'Logs' folder in the window that appears. Compress
all of the files there (not the 'Archive' folder, just the files) along with the hand history file from the session and attach that to a Support Ticket
. Thank you.