Please keep in mind that the Ignition Hand Grabber is still in beta and there may be issues we need to resolve. Can you enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging' and then restart it. When PokerTracker 4 has fully loaded start your Ignition client and then open one table. If you have played a few hands and the HUD doesn't appear then go to 'File > Open User Data Folder' in the menu and open the 'Logs' folder in the window that appears. Compress all of the files there (not the Archive folder, just the files) and attach that to a Support Ticket
along with any generated hand history files for the session. If you haven't stopped auto import yet the hands will be in PokerTracker 4\HandHistory\Ignition but after that they'll be moved to your \PokerTracker 4\Processed folder and you can access those via the 'File -> Open User Data Folder' option in PokerTracker 4.