assisricardo wrote:Is it the same problem as the print I attached?
No that isn't the same problem as described by the OP.
assisricardo wrote:On the left are 2 zone tables (HUD are not allowed in zone tables),
HUDs on Zone tables on Zone tables are disabled by default. You can enable it but there are several limitations which you should take note of - see this guide:
Guide: Zone Pokerassisricardo wrote:As you can see, the bottom right table is correct, with the HUD displaying in the right places, and also the icon (to choose the HUD profile) is on the top of the table window.
But the top right table (regular) does not have the HUD displaying. Instead, the HUD for this table is showing on a zone table (top left table)!!! Even the icon to choose the HUD profile is on the wrong table...
How can I help with this issue?
Enable logging in PokerTracker 4 via 'Configure > Options' and then restart it before you join any tables. Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. If you are also playing Zone but not using a HUD there I'd suggest opening the regular tables first and waiting for the HUD to attach to those. If you then have any problem with having a HUD not appearing then take a
screenshot and send that to us with your log files along with any generated hand history files for the session. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot. If you haven't stopped auto import yet the hands will be in PokerTracker 4\HandHistory\Ignition but after that they'll be moved to your \PokerTracker 4\Processed folder and you can also access those via the 'File -> Open User Data Folder' option in PokerTracker 4.