Zoom HU cash game pokerstars

[lifeisagame69]

Hi, My HUD doesn't work on cash game zoom poker on pokerstars anymore, while my hud is working on all poker room pokerstars no zoom cash game inclued. How can i solve this ?

[Flag_Hippo]

Are your hands importing? If not then check your PokerStars settings. If they are then make sure to start the PokerTracker import (Get Hands While Playing) BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the import and then open PokerStars before Zoom will function properly. If it is not working after doing this, please re-install PokerStars as the PokerStars installation is more than likely corrupted which we are unable to fix and a reinstall should resolve the issue.