Notecaddy error 42704

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Notecaddy error 42704

Postby TheTurn » Thu Jun 04, 2020 6:21 am

My NoteCaddy error: 42704 type" blob" does note exits
NoteCaddy will now shut down

Log file pt4' is attachment below
Attachments
note caddy error.jpg
Logs.rar
(42.83 KiB) Downloaded 15 times
TheTurn
 
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Re: Notecaddy error 42704

Postby John953 » Thu Jun 04, 2020 12:28 pm

Same error on my end. waiting for help
John953
 
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Re: Notecaddy error 42704

Postby WhiteRider » Fri Jun 05, 2020 3:15 am

Please go to File > Open User Data Folder, and close down PT4.
In the window that opened go to the Apps folder and delete the folder called "Tm90ZUNhZGR5". This will reset the NoteCaddy app files (not any definitions, only the app itself) so that PT4 will download it again when you next run PT4.

If you still have the problem after that please enable logging (Configure > Options) and restart PT4.
Go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the Logs folder and compress all of the files there (not the Archive folder, just the files).
Attach the zipped files here so that we can see what is going on.

Tutorial: Reporting a problem
WhiteRider
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Location: UK

Re: Notecaddy error 42704

Postby seanspurs87 » Fri Jun 05, 2020 3:39 am

Hi,

I've had the same problem after downloading it today. I tried deleting that folder and redownloading, but got the same error.

I have sent the log files as directed as a support ticket.

Thank you
seanspurs87
 
Posts: 1
Joined: Sat Oct 20, 2018 7:01 am

Re: Notecaddy error 42704

Postby TheTurn » Fri Jun 05, 2020 4:57 am

WhiteRider wrote:Please go to File > Open User Data Folder, and close down PT4.
In the window that opened go to the Apps folder and delete the folder called "Tm90ZUNhZGR5". This will reset the NoteCaddy app files (not any definitions, only the app itself) so that PT4 will download it again when you next run PT4.

If you still have the problem after that please enable logging (Configure > Options) and restart PT4.
Go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the Logs folder and compress all of the files there (not the Archive folder, just the files).
Attach the zipped files here so that we can see what is going on.

Tutorial: Reporting a problem



My log file here
Attachments
error.rar
(26.63 KiB) Downloaded 15 times
TheTurn
 
Posts: 2
Joined: Mon May 04, 2020 11:14 am

Re: Notecaddy error 42704

Postby jamtay317 » Fri Jun 05, 2020 6:42 am

I'm getting same error. Was this ever resolved? Do you need my logs too?
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Joined: Sat Dec 01, 2012 11:29 pm

Re: Notecaddy error 42704

Postby WhiteRider » Fri Jun 05, 2020 7:07 am

Thanks for bringing this to our attention. I have passed all your logs on to the NoteCaddy development team for investigation and I'll let you know when we have an update for you.
WhiteRider
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Posts: 53446
Joined: Sat Jan 19, 2008 7:06 pm
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