Got no NoteCaddy HUD after deleting PokerTracker

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Got no NoteCaddy HUD after deleting PokerTracker

Postby GroovyShark » Sat Aug 29, 2020 12:35 pm

So after I had tremendous problems with the PokerTracker 4 Database - it been corrupted. I deleted the PT4 together with posgreDB completely, using special deep unistalling software (Revo Uninstaller). So after I did that I installed everything new and also Note Caddy there are no NoteCaddy HUDs, that have been there before, although I had them before. When I try to install additional Packs it says "nothing needs to be installed", but when I click on manage Packs again, they appear still not installed.
I tried it all without firewall or anti-virus, so I can't figure, what's the problem? Any help, please?
Screenshots below show, what exactly I mean.
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GroovyShark
 
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Re: Got no NoteCaddy HUD after deleting PokerTracker

Postby nostrakhan » Sun Aug 30, 2020 6:57 am

Which package(s) are you trying install? Is it the Default Definitions? In the 'Manage My Ultimate Packs' you can try unchecking the ones you want to install, then check them again and click Next. This should reload the packages.
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Re: Got no NoteCaddy HUD after deleting PokerTracker

Postby GroovyShark » Sun Aug 30, 2020 8:19 am

Well.. the Default Definitions seem to be installed, but NCE Ultimate Holdem and NCE Ultimate MTT packs are don't. I assume, that causes the issue, that I can't find NoteCaddy HUD anymore, is it correct? Before I uninstall PT4, I had it and both packs been installed too. :?
GroovyShark
 
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Re: Got no NoteCaddy HUD after deleting PokerTracker

Postby nostrakhan » Mon Aug 31, 2020 6:18 am

When you go into 'Manage my Ultimate Packs', can you select Ultimate and MTT so they have a checkmark and then click next?

I'm not clear if you're already trying that or not.
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Re: Got no NoteCaddy HUD after deleting PokerTracker

Postby GroovyShark » Mon Aug 31, 2020 11:19 am

Yes, I tried to select them and click Next, but it doesn't do a thing and gives me a message, that I posted before, where it says "In selections you've checked don't need any changes to be made." :?
The thing is, that NoteCaddy itself is running. I can click on it and see Hand Reports, but there is no HUDs anymore: MTT-Edge or Cash-Edge, but I had them before... Do I need to download them from somewhere again? :roll:
GroovyShark
 
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Re: Got no NoteCaddy HUD after deleting PokerTracker

Postby nostrakhan » Tue Sep 01, 2020 5:59 am

GroovyShark wrote:Yes, I tried to select them and click Next, but it doesn't do a thing and gives me a message, that I posted before, where it says "In selections you've checked don't need any changes to be made." :?
The thing is, that NoteCaddy itself is running. I can click on it and see Hand Reports, but there is no HUDs anymore: MTT-Edge or Cash-Edge, but I had them before... Do I need to download them from somewhere again? :roll:


That is strange, it sounds like you should try to reset your NoteCaddy settings back to default and see if that solves the issue.

1. Close PT4 and navigate to: C:\Users\[WindowsUsername]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5.
2. Make a backup of the .xml files (copy/move them somewhere else on your pc).
3. Delete the .xml files.
4. Restart PT4, go into NoteCaddy and set your settings as you prefer again (File → Settings).
5. Try to install the package(s) again via 'Manage my Ultimate Packs'.

Your HUDs should be located in a desktop folder named 'NoteCaddy Coaching Pack Files', but they won't do much good if you don't get the package installed into NoteCaddy first (they need the definitions for the HUD to work well).
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