Creating notes stucked

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Creating notes stucked

Postby socito » Thu Sep 10, 2020 4:24 pm

Can't make it work notecaddy, when I try to create notes is stucked at 0%. What could it be
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socito
 
Posts: 68
Joined: Fri Jan 24, 2014 3:25 am

Re: Creating notes stucked

Postby nostrakhan » Fri Sep 11, 2020 6:11 am

How long did you wait for it to start? On a big database like you have, it may take some time to calculate the database.

If you try in a smaller database, do the notes process?

Something you can try is to reset your NC settings. It can help with things like this in some cases:

1. Close PT4 and navigate to: C:\Users\[WindowsUsername]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5.
2. Make a backup of the .xml files (copy/move them somewhere else on your pc).
3. Delete the .xml files.
4. Restart PT4, go into NoteCaddy and set your settings as you prefer again (File → Settings).
5. If you use Color Definitions, then import ColorDefinitions.xml that you backed up from step 2, into NoteCaddy → Tools → Import Color Definitions.
6. Reset and reprocess the notes (File → Reset Notes).
nostrakhan
Moderator
 
Posts: 41
Joined: Fri Jul 10, 2015 8:37 am

Re: Creating notes stucked

Postby socito » Sun Sep 20, 2020 3:20 am

I tried all night to look if some note was taken but it didn't take any.

I reseted and tried to reprocess the notes but still stucked. What could I be missing?
socito
 
Posts: 68
Joined: Fri Jan 24, 2014 3:25 am

Re: Creating notes stucked

Postby nostrakhan » Sun Sep 20, 2020 6:46 am

Please try the suggestions I mentioned in my previous response to you:

If you try in a smaller database, do the notes process?

Something you can try is to reset your NC settings. It can help with things like this in some cases:

1. Close PT4 and navigate to: C:\Users\[WindowsUsername]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5.
2. Make a backup of the .xml files (copy/move them somewhere else on your pc).
3. Delete the .xml files.
4. Restart PT4, go into NoteCaddy and set your settings as you prefer again (File → Settings).
5. If you use Color Definitions, then import ColorDefinitions.xml that you backed up from step 2, into NoteCaddy → Tools → Import Color Definitions.
6. Reset and reprocess the notes (File → Reset Notes).
nostrakhan
Moderator
 
Posts: 41
Joined: Fri Jul 10, 2015 8:37 am


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