Please restart your computer and then PokerTracker 4 using the logging enabled link on your Windows Start Menu. Try things out again and if it still isn't working please send your log file to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.