NoteCaddy Not working

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Re: NoteCaddy Not working

Postby the_luggster » Fri Feb 26, 2021 8:23 am

sorry wrong picture i will re post tomorrow
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Re: NoteCaddy Not working

Postby the_luggster » Fri Feb 26, 2021 8:39 am

sorry wrong image will post again
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Re: NoteCaddy Not working

Postby the_luggster » Fri Feb 26, 2021 8:51 am

image from pokerstars
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20210225_085545.jpg
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Re: NoteCaddy Not working

Postby nostrakhan » Sat Feb 27, 2021 11:31 pm

the_luggster wrote:image from pokerstars


Hi luggster,

What is that dot supposed to be? Do you have a 2nd panel on the HUD with only the 'PlayerOverview' stat on it?
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Re: NoteCaddy Not working

Postby the_luggster » Mon Mar 01, 2021 5:23 am

it's meant to bethe NC playeroverview
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Re: NoteCaddy Not working

Postby nostrakhan » Tue Mar 02, 2021 12:02 am

the_luggster wrote:it's meant to bethe NC playeroverview


Does this happen for you in the replayer as well? I tested by adding the PlayerOverview stat to a new panel on its own, and it was working in the replayer for me.

Can you please try resetting your NC settings to see if it fixes the issue?

*Resetting PT4 NC Settings Back To Factory Defaults*
1. Close PT4 and navigate to: C:\Users\[WindowsUsername]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5.
2. Make a backup of the .xml files (copy/move them somewhere else on your pc).
3. Delete the .xml files from the directory in step 1.
4. Restart PT4, go into NoteCaddy and adjust your settings as you prefer again (File → Settings).
5. If you use customized Color Definitions, then import the ColorDefinitions.xml that you backed up from step 2, into NoteCaddy → Tools → Import Color Definitions.
6. Reset and reprocess the notes (File → Reset Notes).
nostrakhan
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Re: NoteCaddy Not working

Postby the_luggster » Tue Mar 02, 2021 9:06 am

it is the same in the replayer. have changed to a different hud, edge2 and nc player overview or badges are not showing on pokerstars. have tried resetting but is still not working.
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Re: NoteCaddy Not working

Postby the_luggster » Tue Mar 02, 2021 3:56 pm

im also having issues with the stats when I click on them to expand the info
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Althaea III - $0.25_$0.50 USD - No Limit Hold'em - Logged In as the_luggster 02_03_2021 19_54_12.png
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Re: NoteCaddy Not working

Postby nostrakhan » Tue Mar 02, 2021 11:20 pm

the_luggster wrote:im also having issues with the stats when I click on them to expand the info


Hi luggster,

Can you please try reinstalling the package in NoteCaddy → Manage my Ultimate Packs? You'll need to uncheck the package and then check it again for it to reinstall.

There should be some new HUDs imported after the install finishes. Please use one of these new HUDs to see if it's working for you then.

The HUD that you showed in your screenshot can be deleted, because it appears that many of its stats are not connected properly (which can happen if the HUD is imported before its definitions).
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