Not workigng after new update

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

Not workigng after new update

Postby Unfamilia » Tue Jun 29, 2021 8:36 am

Hi,

It is not collecting hands after most recent Ignition update. Maybe the hand grabber needs to be updated.

Is anyone else having this problem?

Thanks
Unfamilia
 
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Re: Not workigng after new update

Postby Flag_Hippo » Tue Jun 29, 2021 12:52 pm

I cannot duplicate this problem and I am not seeing any other reports at this time so please enable logging in PokerTracker 4 (Configure -> Options -> Enable Logging), reproduce this issue and then send your support bundle to us in a Support Ticket:

Guide: Creating a Support Bundle
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Re: Not workigng after new update

Postby Unfamilia » Wed Jun 30, 2021 5:35 am

Thanks for the response.

It seems to be working again. Must have been my fault.

The HUD doesn't work when it automatically changes tables, I think this has always been a problem though.

Further, do you need to wait for the HUD to appear on a table before opening a new table. The HUD seems to work on the wrong table if you open them all at the same time.

Thanks
Unfamilia
 
Posts: 2
Joined: Mon Jan 13, 2020 6:11 am

Re: Not workigng after new update

Postby Speusippus » Wed Jul 28, 2021 8:02 pm

Unfamilia, exactly the same has happened to me--Ignition hand grabber not working after I updated. You said the problem has been resolved, what did you do to resolve it?
Speusippus
 
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Re: Not workigng after new update

Postby stakkedoff » Thu Jul 29, 2021 6:05 am

I'm in the same boat. Updated today, now I've got no hud, no active tables recognised, no hands, etc....
stakkedoff
 
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Re: Not workigng after new update

Postby Speusippus » Thu Jul 29, 2021 10:14 am

I got mine working. When I updated pokertracker, it updated to x.x.32, when the actual latest version was x.x.34. Upon downloading and installing x.x.34, the ignition hand grabber started working again.
Speusippus
 
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Re: Not workigng after new update

Postby dracki » Thu Jul 29, 2021 5:26 pm

Mine is not working, i have .34 version and still no luck. Any ideas?
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Re: Not workigng after new update

Postby Flag_Hippo » Fri Jul 30, 2021 4:50 am

Security software can interfere with hand grabber functionality - see this guide. If the issue persists please reproduce this problem and then send your support bundle to us in a Support Ticket:

Guide: Creating a Support Bundle
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