Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
Flag_Hippo wrote:Are you clicking 'Play Poker -> Get Hands While Playing' in PokerTracker 4 to import the hands? If you are then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what's going on here. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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