Preflop raise HUD values wrong

Questions and discussion about PokerTracker 4 for Windows

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Preflop raise HUD values wrong

Postby Hayouken » Sat Apr 02, 2022 4:41 pm

The values of the HUD for preflop raise are wrong: the values are totally wrong (values > 100).
This happens on Winamax for tournaments, it seems to work fine on pokerstars and on winamax for cash game.
What can I do to fix this issue ?
Thank you
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Joined: Mon Jan 25, 2016 1:36 pm

Re: Preflop raise HUD values wrong

Postby WhiteRider » Sat Apr 02, 2022 5:09 pm

If you're using the built-in preflop raise stat then please attach one of your hand histories where you see this to a Support Ticket so that we can investigate. Give us an example of a player for whom the stat is wrong.

If you're using a custom stat then please export your stat and attach that to your ticket as well so that we can take a look what might be wrong.
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