PT4 Draining System

Questions and discussion about PokerTracker 4 for Windows

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PT4 Draining System

Postby Kep. » Sun May 23, 2021 3:05 pm

PT4 Version 4.15.31

The past few days PT4 had been draining all of my computer resources. I don't know how to correct this. I ran housekeeping. I then wanted to do a back-up but PT4 crashed.
Nonetheless PT4 and postgre are consuming all of my memory. I have 75% of my hard drive space free and 16GB RAM
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Re: PT4 Draining System

Postby Kep. » Sun May 23, 2021 4:43 pm

Apparently closing the app and reopening it isn't good enough. It started working fine again after I restarted the service.
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Re: PT4 Draining System

Postby Flag_Hippo » Mon May 24, 2021 6:21 am

Thanks for the update. If you have any further issues please send us a log file that has recorded this problem to us in a Support Ticket so we can see what's going on here:

Guide: How to Create & Submit a PokerTracker4.log File
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Re: PT4 Draining System

Postby Kep. » Wed May 26, 2021 8:34 am

It's doing it again.

pt4 (2).jpg
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Re: PT4 Draining System

Postby Flag_Hippo » Wed May 26, 2021 12:52 pm

We need a log file to investigate that for you so if you have one from the time that occurred send that to us otherwise enable logging in PokerTracker 4 (Configure -> Options -> Logging Enabled) and when this happens send your current log file to us in a Support Ticket so we can see what is going on here. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. Thank you.
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Re: PT4 Draining System

Postby Kep. » Fri May 28, 2021 8:18 am

Today's update seems to have corrected whatever the issue was.
Attachments
pt4.jpg
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Re: PT4 Draining System

Postby Flag_Hippo » Fri May 28, 2021 12:25 pm

OK great. For now I would leave logging enabled (Configure -> Options -> Logging Enabled) so you can send us your log file in a Support Ticket should this happen again in the near future.
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