NoteCaddy stops working

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NoteCaddy stops working

Postby exguest » Wed Dec 01, 2021 11:51 pm

Hello! I got the following problem. When you open a table on PokerStars, a notification appears (screenshot in the attachment) and NoteCaddy stops working. This problem occurred after updating PokerTracker to version 4.15.38. I ask you to assist in solving this situation.
Attachments
NoteCaddy Sopped.png
exguest
 
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Re: NoteCaddy stops working

Postby exguest » Thu Dec 02, 2021 10:30 am

Does anyone happen here? hello ...
exguest
 
Posts: 5
Joined: Thu Mar 04, 2010 2:27 pm

Re: NoteCaddy stops working

Postby mmcain » Thu Dec 02, 2021 8:45 pm

I am also having the same problem after updating the software. I am playing on ACR and Everygame(formally Intertops)
mmcain
 
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Re: NoteCaddy stops working

Postby mmcain » Thu Dec 02, 2021 11:33 pm

I am also getting this Cash HUD

I have also noticed that Note Caddy will not stay Enabled.
Attachments
Beta Version Screenshot.jpg
mmcain
 
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Re: NoteCaddy stops working

Postby exguest » Fri Dec 03, 2021 2:21 am

Are representatives of the developer of NoteCaddy here? I have already sent a request and logs to pokertracker and notecaddy support, but have not received a response yet. Strange attitude towards users ... :(
exguest
 
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Re: NoteCaddy stops working

Postby exguest » Fri Dec 03, 2021 2:33 am

Я вот думаю установить предыдущую версию ПТ.
exguest
 
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Re: NoteCaddy stops working

Postby exguest » Fri Dec 03, 2021 3:38 am

It did not help. The program stops when the table is opened. Then, after forced switching on, it works for a while and then stops again. I cannot understand the system by which it stops.
exguest
 
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Re: NoteCaddy stops working

Postby nokaspokas » Tue Dec 07, 2021 1:43 pm

Hello everyone,

Im sorry you are having this issue.

I have just tried to replicate this on PT4v.4.15.38 and NC.v.2.9.9019.

I could not replicate this. Played a few spin n go and HUD worked fine, NC did not stop. This tells me its not happening to everyone. Also from the previous feedback, the issue is associated to the latest PT4 update.

To try and fix this lets try and reinstall Notecaddy.

-Close PT4
-Move the folder in this location to your desktop to act as backup: C:\Users\Yourusername\AppData\Local\PokerTracker 4\Data\AppsData Move not copy the Notecaddy folder usually called "Tm(and some numbers)" to your desktop
-Restart PT4 and reinstall Notecaddy

A fresh install of NC might fix this as in my case its working as expect.

Hope this helps.

Shout out if you need any more help

Best wishes,

nokaspokas
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Re: NoteCaddy stops working

Postby mmcain » Fri Dec 10, 2021 12:47 pm

Your instructions were just what I needed. NC is now working like expected. Thank you so much. :) :) :) :)
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Re: NoteCaddy stops working

Postby mmcain » Mon Dec 13, 2021 9:39 am

Back to the same problem but only with Everygame (formerly Intertops). Tried all the fixes suggested in the above posts but still will not work.
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