Flag_Hippo wrote:On what poker site is this? Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4.
Site Configuration Guide
PokerTracker 4 only supports English so both hand histories and the poker client need to be in English. Once that is setup you can test this on a table by clicking "Play Poker -> Get Hands While Playing" and after taking a seat you should see your hands being imported. If you have any further trouble then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4 but if you are not seeing that menu option you should update to the latest version of PokerTracker 4.
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