Graph does not equal other totals

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Graph does not equal other totals

Postby Wahoo91 » Sat Sep 13, 2008 12:37 am

My cash game graph shows a different total then my "hands" total cash by hundreds of $$ different.. Help plz!
Wahoo91
 
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Re: Graph does not equal other totals

Postby WhiteRider » Sat Sep 13, 2008 4:35 am

Please make sure you have no filters set - click "Clear".
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Re: Graph does not equal other totals

Postby Wahoo91 » Sat Sep 13, 2008 10:33 pm

No filters are on. Clicked clear. No change.

$800 difference in results between
1) "General"/"Amount Won" and
2) "Graphs"/"Money Won for Hands Played"


Graphs is lower by the $800. I have looked at this over and over and can not figure it out.

In this DB, never approached $800 in losses, most losses cumulative in this DB would be less then $100.
Wahoo91
 
Posts: 11
Joined: Sat Aug 02, 2008 6:34 pm

Re: Graph does not equal other totals

Postby WhiteRider » Sun Sep 14, 2008 4:17 am

Is it showing a different number of hands in the 2 places?
Have a look through the Sessions tab and see if you can find any big wins/losses that shouldn't be there - we are seeing the odd tournament hand importing as cash, which can cause this sort of problem.
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Re: Graph does not equal other totals

Postby Wahoo91 » Sun Sep 14, 2008 10:11 am

Sessions / Amount Won

There are no odd sessions that should not be there. The total of Sessions / Amount Won does not agree to what depicted on the Graph.

In fact the "Amount Won" in the Graphs "window" does not agree to the actual Graph itself...

very weird.
Wahoo91
 
Posts: 11
Joined: Sat Aug 02, 2008 6:34 pm

Re: Graph does not equal other totals

Postby WhiteRider » Sun Sep 14, 2008 11:09 am

Please enable logging, reproduce the problem by viewing the graph and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
Please also attach a screenshot of the Graph tab showing the error, and one of the the other tabs would probably help too.
Thanks.
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