First: both of you please make sure that Full Tilt is installed in English. PT3 can't understand the hand histories if they are not in English.
whyme still wrote:You need the files were I save my hand history in my computer, is that right? And sorry I am french and I have a very hard time to understand your last question.
Yes, that's correct.
Close Full Tilt.
After you send us the files that are causing the problem, open the hand history folder and move all the old hand history files to a different folder somewhere completely separate.
Then open Full Tilt again and try to import again.