Build 4 Upgrade: HUD not showing Hero stats

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Build 4 Upgrade: HUD not showing Hero stats

Postby Tract0rDan » Tue Feb 10, 2009 11:13 am

I've just upgraded to Build 4, but my HUD doesn't display my stats. All other players are displayed as normal, except mine... I play on PokerStars.
Tract0rDan
 
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Re: Build 4 Upgrade: HUD not showing Hero stats

Postby kraada » Tue Feb 10, 2009 11:50 am

Have you run housekeeping since upgrading? Click Database --> Housekeeping and run a full housekeeping on your database and see if that helps.
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Re: Build 4 Upgrade: HUD not showing Hero stats

Postby Tract0rDan » Tue Feb 10, 2009 11:55 am

I created a new db and manually imported all HH from an export of old DB. It runs all housekeeping on completion of manual import..
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Re: Build 4 Upgrade: HUD not showing Hero stats

Postby kraada » Tue Feb 10, 2009 12:43 pm

Do you have a group set to show on table for everyone, or a hero only group that isn't showing? If you have one group set to show for everyone on table except hero, that obviously won't show your stats.
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Re: Build 4 Upgrade: HUD not showing Hero stats

Postby Tract0rDan » Tue Feb 10, 2009 12:51 pm

No, just the standard groups:
'Player Stats' - Show on table for everyone
'Default Popup' - Popup use only

This worked fine for me before I upgraded, I went from beta 23 to build 4, missing out beta 24.
Tract0rDan
 
Posts: 37
Joined: Tue Sep 09, 2008 9:02 am

Re: Build 4 Upgrade: HUD not showing Hero stats

Postby kraada » Tue Feb 10, 2009 2:22 pm

Try following the steps in this post and see if that helps.
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Re: Build 4 Upgrade: HUD not showing Hero stats

Postby Tract0rDan » Tue Feb 10, 2009 2:39 pm

I tried this as you suggested, but still no hero stats :(
Tract0rDan
 
Posts: 37
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Re: Build 4 Upgrade: HUD not showing Hero stats

Postby kraada » Tue Feb 10, 2009 3:43 pm

In that case, please enable logging (Configure --> Options --> Logging Enabled and restart PT3) and attempt to import while playing for one full orbit then zip up and attach the C:\Program Files\PokerTracker 3\PokerTracker.log C:\Program Files\PokerTracker 3\PokerTrackerHud.log and C:\Program Files\PokerTracker 3\Data\Layouts.pt3 files to a support ticket and we'll look into what could be causing this for you.
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Re: Build 4 Upgrade: HUD not showing Hero stats

Postby Tract0rDan » Wed Feb 11, 2009 3:27 am

I have created a ticket now, thanks.
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